Marshall Rosenberg’s non-violent communication as the language of life in a doctor–patient relationship
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Abstract
The aim of the article is to present Marshall Bertrand Rosenberg’s concept of non-violent communication
(NVC) and usefulness in the doctor-patient relationship. M. B. Rosenberg’s concept of NVC was based
on the assumption that a person’s natural ability is empathy directed towards other people and towards
themselves. However, our culture suppresses these natural abilities. The language offers many expressions
that block natural compassion because they are overfilled with moral judgments, judging comparisons,
punishments, arousing feelings of guilt or shame. The author of NVC proposes a four-phase model of
empathic non-violent and non-manipulative communication, which is the basis for changes in the thought
process: observing without judging, recognising, relating the feelings currently experienced to needs (values)
and formulating concrete requests instead of demands.
Keywords: non-violent communicationempathydoctor-patient communicationfeelingsneeds
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