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Exploring the core of crew resource management course: speak up or stay silent
Affiliations- Royal Norwegian Naval Academy, Laksevåg, Norway, Norway
open access
Abstract
The Norwegian Costal Express travels 24/7 along a coast considered as one of the most dangerous littoral areas of the world. It is crucial for safe voyage to speak up when one of the crewmembers discovers a discrepancy or vital new information to the passage that needs to be shared and acted upon. Crew resource management courses are intended to increase safety and we suggest that the key is to enhance the ability to speak up. Watch keepers valued a 4-h course intended to enhance the ability to speak up and improve listening skills as highly relevant (89%) and educational (69%). These high scores indicate that this type of training is necessary to improve safety.
Abstract
The Norwegian Costal Express travels 24/7 along a coast considered as one of the most dangerous littoral areas of the world. It is crucial for safe voyage to speak up when one of the crewmembers discovers a discrepancy or vital new information to the passage that needs to be shared and acted upon. Crew resource management courses are intended to increase safety and we suggest that the key is to enhance the ability to speak up. Watch keepers valued a 4-h course intended to enhance the ability to speak up and improve listening skills as highly relevant (89%) and educational (69%). These high scores indicate that this type of training is necessary to improve safety.
Keywords
teamwork, communication, shared mental models, crew/bridge resource management
About this articleTitle
Exploring the core of crew resource management course: speak up or stay silent
Journal
Issue
Article type
Case report
Pages
126-132
Published online
2017-06-27
Page views
2489
Article views/downloads
1926
DOI
Pubmed
Bibliographic record
IMH 2017;68(2):126-132.
Keywords
teamwork
communication
shared mental models
crew/bridge resource management
Authors
Roar Espevik
Evelyn Rose Saus
Olav Kjellvold Olsen
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