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open access

Vol 10, No 2 (2008)
Prace oryginalne
Published online: 2008-11-14
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Satisfaction level of health service on the neurological ward

Anna Smolińska, Magdalena Marciniak, Robert Ślusarz, Agnieszka Królikowska, Renata Jabłońska, Barbara Książkiewicz
Udar Mózgu. Problemy Interdyscyplinarne 2008;10(2):70-82.

open access

Vol 10, No 2 (2008)
Prace oryginalne
Published online: 2008-11-14

Abstract


Introduction. Measurement of satisfaction level of health service is the most often used rate which is very significant for the quality of offered care. The aim of this work was the assessment of satisfaction level of health service among patients after strokes, treated at neurological ward, as well as getting to know the opinions of nursing team about their service at this ward.
Material and methods. The researches were carried out on the group of 50 patients after strokes who were treated at the Department and Clinic of Neurology with a Stroke Ward at Collegium Medicum; Nicolas Copernicus University in Bydgoszcz as well as on the group of 25 nursing team from the already mentioned unit.
Results and conclusion. On the basis of achieved results the following motions were put forward: 1) the patients assess positively the work of nursing team at more than 90%. The similar opinions were expressed by the nursing team; 2) the patients assess positively the work of doctors team; positive opinions are going around 80%; 3) the level of satisfaction of general medical care during stay in hospital is assessed by the majority of respondents as good. A lower assessment was made by nursing team.

Abstract


Introduction. Measurement of satisfaction level of health service is the most often used rate which is very significant for the quality of offered care. The aim of this work was the assessment of satisfaction level of health service among patients after strokes, treated at neurological ward, as well as getting to know the opinions of nursing team about their service at this ward.
Material and methods. The researches were carried out on the group of 50 patients after strokes who were treated at the Department and Clinic of Neurology with a Stroke Ward at Collegium Medicum; Nicolas Copernicus University in Bydgoszcz as well as on the group of 25 nursing team from the already mentioned unit.
Results and conclusion. On the basis of achieved results the following motions were put forward: 1) the patients assess positively the work of nursing team at more than 90%. The similar opinions were expressed by the nursing team; 2) the patients assess positively the work of doctors team; positive opinions are going around 80%; 3) the level of satisfaction of general medical care during stay in hospital is assessed by the majority of respondents as good. A lower assessment was made by nursing team.
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Keywords

satisfaction; care quality

About this article
Title

Satisfaction level of health service on the neurological ward

Journal

Interdisciplinary Problems of Stroke

Issue

Vol 10, No 2 (2008)

Pages

70-82

Published online

2008-11-14

Bibliographic record

Udar Mózgu. Problemy Interdyscyplinarne 2008;10(2):70-82.

Keywords

satisfaction
care quality

Authors

Anna Smolińska
Magdalena Marciniak
Robert Ślusarz
Agnieszka Królikowska
Renata Jabłońska
Barbara Książkiewicz

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