open access
The phenomenon of consumerism in medical services from the patient’s and nurse’s perspective
, 1
Affiliations- Department of Nursing and Public Health, Institute of Health Sciences, Medical College, University of Rzeszow, Rzeszow, Poland
open access
Abstract
Introduction: The phenomenon of consumerism in health care refers to the medical services provided. Currently, patients have more and more demands and they are aware of their rights. This may cause conflicts on the patient-nurse line.
Material and methods: The data were acquired from the Author’s Survey Questionnaire for Nurses and Author’s Survey Questionnaire for Patients. The study was conducted from May 2019 to December 2019.
Results: There were fairly significant differences in the views of nurses and patients on virtually all aspects of health care funding and, in general, health policy pursued in Poland. Patients believed that they should make decisions about their treatment, whereas, in the opinion of nurses, they generally should not be responsible for such decisions. It is worth noting that patients felt that they should be in charge of their treatment but that nurses should be responsible for the outcomes.
Conclusions: This study demonstrated that patients more frequently than nurses think they are responsible for both treatment and treatment outcomes. Nurses claimed they do not have the right to decide about treatment and should not be responsible for treatment outcomes.
Abstract
Introduction: The phenomenon of consumerism in health care refers to the medical services provided. Currently, patients have more and more demands and they are aware of their rights. This may cause conflicts on the patient-nurse line.
Material and methods: The data were acquired from the Author’s Survey Questionnaire for Nurses and Author’s Survey Questionnaire for Patients. The study was conducted from May 2019 to December 2019.
Results: There were fairly significant differences in the views of nurses and patients on virtually all aspects of health care funding and, in general, health policy pursued in Poland. Patients believed that they should make decisions about their treatment, whereas, in the opinion of nurses, they generally should not be responsible for such decisions. It is worth noting that patients felt that they should be in charge of their treatment but that nurses should be responsible for the outcomes.
Conclusions: This study demonstrated that patients more frequently than nurses think they are responsible for both treatment and treatment outcomes. Nurses claimed they do not have the right to decide about treatment and should not be responsible for treatment outcomes.
Keywords
consumers, nurse-patient interaction
About this articleTitle
The phenomenon of consumerism in medical services from the patient’s and nurse’s perspective
Journal
Issue
Article type
Original article
Pages
96-100
Published online
2023-05-10
Page views
1409
Article views/downloads
348
DOI
Bibliographic record
Medical Research Journal 2023;8(2):96-100.
Keywords
consumers
nurse-patient interaction
Authors
Anna Barbara Krakowiak-Burdzy
Anna Fąfara
References (23)- Taranowicz I. Rola społeczna chorego. In: Barański J, Piątkowski W. ed. Zdrowie i choroba. Wybrane problemy socjologii medycyny. ATUT - Wrocławskie Wydawnictwo Oświatowe, Wrocław 2002.
- Gałuszka M. Modernizacja system opieki zdrowotnej w Polsce a problem komercjalizacji szpitali przez samorządy terytorialne. In: Gałuszka M. ed. Modernizacja biomedyczna społeczeństwa a ryzyko zdrowotne. Biuro Promocji i Wydawnictwo Uniwersytetu Medycznego w Łodzi, Łódź 2010: 129–157.
- CBOS. Opinie na temat funkcjonowania opieki zdrowotnej. https://cbos.pl/SPISKOM.POL/2018/K_089_18.PDF (15.01.2023).
- Prestige Health Plans Private Medical Insurance. http://www.prestigehealthplans.co.uk/private-medical.php (16.02.2023).
- Giddens A, Sulżycka A. Socjologia. Wydawnictwo Naukowe PWN, Warszawa 2004: 166.
- Zgromadzenie Narodowe. Konstytucja Rzeczypospolitej Polskiej z dnia 2 kwietnia 1997 r. (Dz.U. Nr 78, poz. 483 z późn. zm.). http://isap.sejm.gov.pl/isap.nsf/download.xsp/WDU19970780483/U/D19970483Lj.pdf (15.02.2023).
- Nettleton S. The socjology of health and illness. Polity Press, Cambridge 2001.
- Little S. Consumerism in the doctor-patient relationship. J Med Ethics. 1981; 7(4): 187–190.
- O'Neale Roach J. The effects of consumerism. BMJ. 2001; 322: 1610.
- Haug M, Lavin B. Practitioner or patient — who's in charge? J Health Soc Behav. 1981; 22(3): 212.
- Gazeta Lekarska. Agresja w relacing pacjent-lekarz. https://gazetalekarska.pl/?p=51632 (10.02.2023).
- Zalega T. Konsumpcja. Determinanty, teorie, modele. Polskie Wydawnictwo Ekonomiczne, Warszawa 2012.
- Belch GE. Belief systems and the differential role of the self-concept. Advances in Consumer Research. 1978; 5: 320–325.
- Solomon M. Consumer behavior, buying, having and being, prentice hall, englewood cliffs. Prentice Hall, New Jersey 1996.
- DHSC. The NHS Choice Framework: What choices are available to me in the NHS? https://www.gov.uk/government/publications/the-nhs-choice-framework/the-nhs-choice-framework-what-choices-are-available-to-me-in-the-nhs (22.02.2023).
- The Lancet. Will consumersim lead to better. https://www.thelancet.com/pdfs/journals/lancet/PIIS0140-6736(05)66999-1.pdf (10.03.2023).
- Cave E. Selecting treatment options and choosing between them: delineating patient and professional autonomy in shared decision-making. Health Care Anal. 2020; 28(1): 4–24.
- Paszkowska M. Agresja pacjentów jako problem w pracy lekarzy. Praca i zdrowie. 2010; 9.
- Lickiewicz J, Piątek J. Doświadczanie agresji w pracy pielęgniarskiej. Sztuka Leczenia. 2014(3-4): 11–22.
- Mokrzyszewski A, Wenzel M, Krajewski R. Agresja wobec lekarzy. https://gazetalekarska.pl/?p=51632 (16.02.2023).
- Szwamel K, Sochocka L. Opinia średniego personelu medycznego szpitalnego oddziału ratunkowego na temat agresywnych zachowań pacjentów. Piel Zdr Publ. 2015; 4(45): 149–154.
- Grudzień D, Zurzycka P, Radzik T. Opinia personelu medycznego na temat agresywnych zachowań pacjentów. Pol Prz Nauk Zdr. 2015; 4(45): 242–247.
- Rymaszewska J. Postępowanie z pacjentem agresywnym i pobudzonym. Psychiatria w Praktyce Klinicznej. 2008; 1(2): 74–81.